Question 1

What is Primed?

Accepted Answer

Primed is an AI coaching platform for endurance athletes — cyclists, runners, swimmers, and triathletes. It connects to the platforms and devices you already use and turns your data into structured coaching, not just charts.

Most training systems collect signals; few interpret them together. Primed treats the athlete as one continuous system: training load, recovery, sleep, and progression all influence each other, and decisions are made with that whole picture in view.

In practice that means today's recommendation can change because last night's sleep changed — without you having to ask.

Question 2

What sports does Primed support?

Accepted Answer

Primed currently supports cycling (road, mountain, indoor), running (road, trail, track), swimming (pool and open water), and multi-sport training for triathlon.

Each sport has its own physiology, terminology, and load characteristics. The system understands those differences and can balance training across disciplines for athletes who train in more than one.

If you ride three days, run two, and swim once a week, you don't get three separate plans bolted together — you get one coherent week.

Question 3

What does the first run look like?

Accepted Answer

Onboarding is a short connections-first flow. You start by linking the data sources you already use — Strava, Garmin, Oura, Apple Health — and Primed reads your recent training, recovery, and any race calendar you've shared.

From that, the coach generates a profile draft (current fitness, primary sport, training style) which you confirm or edit on a single screen. You set or pick a goal event, then the system writes a coach assessment of where you are and where you're going.

The whole thing is designed to take a few minutes, not an hour of question-form. By the end you have a personalised plan, not a half-completed survey.

Question 4

Can I try Primed without signing up?

Accepted Answer

Yes. You can use a guest session for 24 hours without creating an account. Connect Apple Health, Strava, or Oura, generate a training plan, and explore the dashboard — no email required.

Guest sessions are deliberately limited: they can't connect Garmin, don't persist long-term, and don't include AI coach chat. Those need a real account so we can keep your data safe across devices.

When you're ready to keep your work, sign up — your guest connections and plan migrate to your new account so you don't lose what you've already set up.

Question 5

What do I need to get started?

Accepted Answer

An iPhone or Mac, and at least one connected data source. Apple Health is the easiest starting point on iPhone — it bridges Whoop, Polar, Suunto, Wahoo, and many other devices into one place.

If you ride or run with a Garmin or Wahoo head unit, connecting Garmin or Strava directly gives the coach more detail (laps, training-effect, segment data). For sleep and recovery, Oura, Whoop or Garmin all work.

You don't need every source connected. One source is enough to start; you can add more later as you go.

Question 6

How long does it take to get my first plan?

Accepted Answer

Most athletes are looking at a personalised plan within a couple of minutes of installing the app. With one source connected, the onboarding flow can pre-fill almost everything from your recent training.

Plan generation itself runs as a background job — typically 1–2 minutes — so the app stays responsive while it works. You'll get a silent notification when it's ready and can keep using everything else in the meantime.

If you'd rather skip the account step on day one, the 24-hour guest session puts you in front of a real plan with no signup at all.

Question 7

How does the AI coach work?

Accepted Answer

The AI coach has direct access to your connected fitness data and can answer questions in natural language — about today's session, recent load, recovery state, or how to handle the next two weeks.

It's grounded in the same science most coaches work from: training load (acute vs chronic), HRV trends, sleep quality, and your own recent performance. The difference is that it interprets all of those together rather than one signal at a time.

When it makes a recommendation, it explains the reasoning. You don't have to take its word — you can see why it suggested what it did, and override it if you disagree.

Question 8

Can the AI create training plans for me?

Accepted Answer

Yes — Primed generates personalised training plans from your goals, current fitness, and weekly schedule. Marathon, half-Ironman, full Ironman, FTP block, off-season base — the structure adapts to whichever target you're working toward.

Plans aren't fixed at the start and then ignored. They're treated as hypotheses: as your data comes in, the system evaluates whether the plan still fits, and adjusts the upcoming week if it doesn't.

If you miss a session, the next session changes. If you're more recovered than expected, the next session can become more demanding. The plan stays useful instead of going stale.

Question 9

Does the AI consider my recovery when making suggestions?

Accepted Answer

Yes. Recovery is one of the strongest signals in the system. If you have Oura, Whoop, or Garmin recovery metrics connected, the AI factors sleep duration, sleep quality, HRV, and resting heart rate into every recommendation.

The interpretation is contextual: a single low HRV reading isn't an alarm; a trend across a week is. The system reads the trend rather than reacting to a single data point.

On days when you're not fully recovered, it'll suggest a lighter session or rest. On days when you've absorbed recent load well, it'll let you push.

Question 10

How does Primed structure my plan over weeks and months?

Accepted Answer

Plans are built around a target — a race, an event, or a fitness goal — and then automatically split into the right phases for the time available: base, build, peak, taper, and recovery. The closer your event, the more the plan focuses on race-specific work.

Within each week, the default mix is roughly polarised: most of your time at low intensity, a smaller share at quality intensity, with rest days protected. Volume is capped at sustainable ramp rates so the plan doesn't pile load on faster than you can absorb.

You can bias the plan toward different intents — performance, endurance, consistency, or structure — and the phases adjust accordingly. Phase always wins over intent: a taper week stays a taper week even if you ask for more performance.

Question 11

Can I edit or override what the coach recommends?

Accepted Answer

Yes — the coach proposes, you decide. The two main levers are "Adjust My Plan" and "New Plan". Adjust keeps your goal and profile but regenerates upcoming sessions around what's actually happened — missed sessions, fresher recovery, a changed event date. New Plan rebuilds from scratch with a fresh profile when your goal itself has shifted.

Adjust runs as a background job (typically 1–2 minutes) and protects your next seven days where it can, so a regenerate mid-week doesn't yank tomorrow's session out from under you. There's a light cooldown — up to a few regenerations per day — to stop the plan churning.

If life gets in the way for longer, you can archive the plan, and start a new one when you're back. The coach can also propose changes in chat — "swap Tuesday and Thursday", "this week's too heavy" — and apply them with your sign-off.

Question 12

What happens if I miss a session?

Accepted Answer

Nothing dramatic. Missed sessions don't compound into guilt or plan abandonment — the next session simply changes to fit what just happened.

If you miss an easy day, the plan usually carries on as-is. If you miss a hard day, the next quality session may shift to compensate, or the week's intensity is rebalanced. If you miss a stretch of training (sickness, travel, injury), the plan re-paces and reduces ramp until you're back in the groove.

The principle: the plan is a living hypothesis, not a contract. It adjusts to your reality rather than asking you to adjust to it.

Question 13

Does Primed handle strength training?

Accepted Answer

Yes — strength sessions are placed automatically based on the time you have available, prioritised after your endurance work. The exact placement depends on the phase: more strength in base, less during peak and taper.

If your week is too packed for dedicated strength, the system redistributes that intent into the endurance sessions rather than dropping it on the floor — so you still get progressive load.

Primed's primary focus is endurance. Strength is supportive: structured enough to be useful, not so prescriptive that it competes with a dedicated lifting program if you have one.

Question 14

How does Primed score recovery?

Accepted Answer

Recovery is summarised as a daily readiness state — green, amber, or red — based on the signals available from your connected devices: sleep duration, sleep quality, HRV, and resting heart rate.

The simple traffic-light is a surface for a more nuanced underlying picture. The coach reads the trend (is your HRV consistently below baseline this week?) rather than fixating on a single number, and uses it to nudge today's session up or down.

Readiness affects recommendations, not autonomy. You can always train through an amber day if you choose to — the coach will note it and adjust the rest of the week.

Question 15

Which device gives the best recovery signal?

Accepted Answer

Garmin gives the most complete picture when its recovery data is available — HRV, sleep, and resting heart rate are all read directly. Oura is the next-best dedicated recovery source. Apple Health bridges Whoop, Polar, and many other devices into one place when neither of the above is connected.

If multiple sources have the same metric, the system uses a fixed priority — Garmin first, then Oura, then Apple Health — so you don't get confused by conflicting readings.

If you're choosing what to buy: any of these three covers the essentials. The bigger gain is being consistent with whichever you already wear.

Question 16

What if I don't wear a recovery device?

Accepted Answer

Primed still works. Without HRV or sleep data, the coach falls back on the signals that are available — completed sessions, perceived effort, and any subjective check-ins you provide — and biases recommendations more conservatively.

You'll get less precision than with a wearable, but the same core loop: a plan that adapts to what actually happened, not just to what was scheduled.

Adding a recovery device later (Oura, Garmin, or one that reports through Apple Health) immediately improves the signal — no replan required.

Question 17

How does Primed measure training load?

Accepted Answer

Primed uses the standard load model most coaches and platforms work with: each session has a Training Stress Score (TSS), and your fitness, fatigue, and form are tracked as Chronic Training Load (CTL), Acute Training Load (ATL), and Training Stress Balance (TSB). CTL is the long-running average of your training; ATL is the short-running picture of recent strain; TSB is the gap between them — what most athletes know as form.

For triathletes, load is also broken down by discipline so you can see swim, bike, and run separately rather than only the overall total. That makes it obvious when one sport is being undercooked while another is piling up fatigue.

Load history is available on the Load Detail screen, and the coach uses it directly when deciding whether to push, hold, or back off.

Question 18

What FTP, threshold, and zone values does Primed use?

Accepted Answer

Primed estimates your thresholds — cycling FTP, running threshold pace and heart rate, swim threshold — from your recent training when the data supports it, and uses the most trusted source available (Garmin first, then Strava-derived estimates, then Apple Health).

If you have a measured value from a recent test, ramp, or race, you can override the estimate from your Profile. The override is respected by every plan and zone calculation downstream until you change it again.

Power, heart-rate, and pace zones are derived from your thresholds and used to build interval targets in your sessions and Zwift exports.

Question 19

What does the readiness colour actually mean?

Accepted Answer

Green means your signals are at or above baseline — sleep, HRV, resting heart rate, and recent TSB are all in a range where harder work makes sense. Amber means at least one of those is meaningfully below baseline; the day will still work, but the coach will lean toward a lighter load. Red means several signals are stacked against you — the coach's recommendation will skew toward easy or rest.

The colour is a summary, not the whole story. Tap through and you'll see which signals drove it — for instance, low HRV combined with elevated resting heart rate after a hard week.

Readiness influences the coach's recommendations but never overrides your choice. If you want to train through an amber day, you can; the coach takes note and balances the rest of the week.

Question 20

What does the coach actually "see" about me?

Accepted Answer

The coach works from a unified snapshot of your physiology, training load, recovery, and recent behaviour — not just the last activity. That includes your CTL/ATL/TSB across each discipline, fatigue and recovery signals, current and trending readiness, an injury-risk profile, and the long-term memory it's built up about how you train.

It also reads your plan, your events calendar, and the gap between what was scheduled and what you actually did — so it can tell whether last week was a recovery week or a missed week.

Everything the coach uses to make a decision is in your account. Nothing is pulled in from outside.

Question 21

Why did my plan change?

Accepted Answer

Plans adapt for a small set of reasons: your readiness moved, you missed or added sessions, a session went much harder or easier than planned, your event date shifted, or the coach detected a ramp-rate or recovery risk. The system is conservative about increases and cautious about back-to-back hard work.

When the coach makes a meaningful change, you can ask it why — "why did Tuesday move?" — and it will explain the constraints, signals, and reasoning behind the call. The same applies to its recommendations: it shows its working rather than asking you to take its word.

Bigger structural changes (a new phase, a different event, a different week shape) always come back to you for sign-off before they're applied.

Question 22

What can I actually ask the coach?

Accepted Answer

Anything you'd ask a real coach mid-week. "Why is today's session structured this way?" "I'm tired — should I push it or back off?" "Walk me through next week." "I'm sick, what should I change?" "Translate this session into a Zwift workout."

The coach has direct access to your plan, your recent activities, and your readiness state, so the answers are grounded in your data — not generic advice copied from a textbook.

If a question needs a change to your plan or events, the coach proposes it and asks before making the change. You're always in control.

Question 23

Does the coach remember things between conversations?

Accepted Answer

Yes. The coach stores facts and preferences it picks up over time — your goals, the sessions you tend to dread, training quirks, equipment, recurring injuries — and pulls them back into context when they matter.

Memory is visible. Settings → Coaching Intelligence shows everything the coach has retained, and you can edit or delete entries if anything is wrong.

You can also tell the coach things explicitly: "remember I race on Sundays" works. Memory is opt-out by entry, not all-or-nothing.

Question 24

Is the chat private?

Accepted Answer

Your conversations with the coach are tied to your account and used to power your coaching only. They're processed by AI providers (OpenAI, Anthropic) under data-processing agreements that prohibit using your messages to train their public models.

Chat history is persisted so the coach can pick up where you left off, but you can clear it from inside the app at any time, and it's deleted along with your account if you choose to delete.

We don't surface your conversations to other users, advertisers, or analytics platforms.

Question 25

Where does my chat history live?

Accepted Answer

Every conversation with the coach is saved to your account and available from the Chat tab. On Mac, the same history is one click away from the sidebar; on iPhone and iPad, it's in the same tab the coach lives in.

Conversations are tied to context — a recent activity, a recovery insight, today's session — so you can pick up where you left off without re-explaining what was happening. The coach also pulls in long-term memory so you don't have to repeat yourself across weeks.

You can clear chat history at any time, and it's deleted along with your account if you choose to delete.

Question 26

Does the coach know about my races and events?

Accepted Answer

Yes. Anything you add to the Events screen — a race, training camp, group ride, or fitness goal — is part of the coach's context. The plan's phases (base, build, peak, taper) are built around your A-priority event, with B and C events factored in as supporting work.

You can also ask the coach in chat to add, change, or move an event for you. It'll propose the change and apply it once you confirm — and the plan reshapes around the new date or priority.

Up to two upcoming events surface on the Coach screen at a time, sorted by date; the rest live on the Events screen.

Question 27

Will the coach change my plan without asking?

Accepted Answer

No. The coach can suggest changes — to your plan, your goal event, or the next session — but it won't apply them silently. Any meaningful change is offered as a proposal you confirm.

Day-to-day adaptation (e.g. nudging tomorrow's session because today's readiness shifted) does happen automatically, because that's what an adaptive plan is for. But anything structural — different goal, different phase, different week shape — surfaces for your sign-off.

The principle: the coach can show its working, but you stay in the driver's seat.

Question 28

Which AI models power the coach?

Accepted Answer

Primed uses a mix of frontier models from Google (Gemini), OpenAI, and Anthropic, routed through providers and gateways under data-processing agreements that prohibit training on your data. The exact model in use for a given task is selected centrally and tuned over time — you don't have to choose one.

Different jobs use different models. Quick interpretive answers, briefings, and structured plan generation each go to whichever model performs best for that shape of task at the time.

Model choices are an implementation detail; the contract you care about is that your data stays yours and is used only to coach you.

Question 29

What if the coach gets something wrong?

Accepted Answer

AI models can be confidently wrong, and a coach that quotes the wrong workout or misreads your week is no good. Primed mitigates this in two ways: the coach is grounded in your real data — your plan, activities, recovery, events — and it shows its reasoning, so you can spot when the working doesn't add up.

If you see a hallucination, push back in chat. The coach will rework the answer, and you can correct any memory it's stored that contributed to the mistake from Settings.

Anything the coach does that touches your plan or events is proposed first and applied only when you confirm. The model is in an advisory seat, not a steering one.

Question 30

Can I change the coach's personality?

Accepted Answer

Yes — there's a vintage coach mode that swaps the default voice for an old-school 1930s coaching personality. Same data, same reasoning; different tone. It's a toggle you can turn on or off whenever you like.

More personality variants are likely to come over time. The underlying coaching logic and decisions don't change between modes — only the voice it speaks in.

Question 31

Where do my past activities live, and can I edit them?

Accepted Answer

Activities show up on the Activities screen, split into Schedule (current and upcoming weeks) and Activities (everything you've done). Each session can be opened for a closer look — what you did, where the data came from, and how it compared to the plan.

You can delete an activity if it shouldn't count toward your training — a duplicate import, a test ride, a non-training session — and the coach will stop using it for load and recovery decisions on the next refresh.

Edits to the activity itself happen at the source (Garmin Connect, Strava). Changes there sync back to Primed on the next refresh.

Question 32

What if I have data in two places — Garmin and Strava, for example?

Accepted Answer

Most endurance athletes have overlapping connections, and Primed handles that without making you choose. Each activity is tagged with its source, and the system de-duplicates so you don't end up with the same workout counted twice.

Where the same metric is available from multiple sources (e.g. HRV from both Garmin and Apple Health), a fixed priority order picks the most trusted one — Garmin first, then Oura, then Apple Health.

You can see source attribution per activity, and disconnect any source you'd rather not use without losing the activities that came from it.

Question 33

How far back does my history go?

Accepted Answer

It depends on each connected source and what their API exposes. Strava and Garmin generally allow a deep backfill of recent months on connection; Apple Health goes back as far as your phone's data does.

The coach prioritises recent training (the last 8–12 weeks) for adaptive decisions, because that's what's physiologically relevant. Older activities are still searchable and visible for trend views.

If you switch from one device to another, your history doesn't reset — it joins onto your existing record.

Question 34

How do I add a race or goal event?

Accepted Answer

From the Events screen, add a race, an event (training camp, group ride), or a goal (sub-3 marathon, first ultra). Each one carries a priority — A for your main target, B for important supporting races, C for tune-up events — and the coach builds toward it.

Up to two upcoming events show on the Coach screen at a time, sorted by date. Older or lower-priority events live on the Events screen.

When you set or change a goal event, the plan rebuilds the phase structure (base/build/peak/taper) around it. Changes are explicit — the coach proposes the new shape, you confirm.

Question 35

What does an A, B, or C race mean?

Accepted Answer

It's a coaching shorthand for how much your plan should bend around an event. An A race is your main target — the one you're peaking for, where the plan's phases (base, build, peak, taper) get pointed. B races are important supporting events you want to perform well at, but they don't trigger a full taper. C races are tune-ups, openers, or fun events that fit inside training without disrupting it.

Each event also has a type (race, event, or goal) and a target outcome — finish, PB, competitive, podium — so the coach knows whether to optimise for completion or sharpening.

You can have multiple events of each priority and reshape priorities at any time. The plan rebuilds the phase structure to match.

Question 36

Can I export workouts to Zwift?

Accepted Answer

Yes. Ask the coach to export today's session and you'll get a structured Zwift workout file (.zwo) with your power zones, intervals, ramps, durations, and on-screen text cues baked in. It includes everything Zwift's workout player needs to run the session as designed.

The download link is generated on demand. Grab the file, drop it into your Zwift workouts folder, and ride it from the workout picker.

Best used for indoor cycling sessions where the structure matters; outdoor rides usually flex too much for a fixed file to be useful.

Question 37

Can I export to other platforms?

Accepted Answer

Zwift's .zwo format is the export Primed supports today. It's what most indoor riders use, and it covers structured cycling sessions well.

Support for additional formats (TrainingPeaks, FIT-file workouts for Garmin head units, Wahoo .plan) is on the roadmap. We're sequencing them by where athletes actually need them — not just adding formats for completeness.

If you've got a specific export you'd find useful, tell us at support@beprimed.ai. Real demand shapes the order.

Question 38

Will Primed send me notifications?

Accepted Answer

Two kinds. Silent pushes wake the app when a long-running job (plan generation, data sync) finishes — these don't show on screen. Visible pushes appear as banners for things you'd actually want to see: a recovery insight from Garmin or Oura, a coach message, or a meaningful change to today's session.

We don't ask for notification permission until you've connected a source that can produce them and seen your first coaching briefing. No upfront permission spam.

You can turn notifications off any time from iOS Settings → Notifications → Primed; the app keeps working without them.

Question 39

What devices and platforms does Primed connect to?

Accepted Answer

Native, direct integrations: Garmin (workouts, heart rate, training-effect, sleep, HRV), Strava (activities, segments, elevation), Oura (sleep score, readiness, HRV), Withings (body weight and composition), and Apple Health on iPhone.

Bridged through Apple Health: Whoop, Polar, Suunto, Coros, Wahoo, and most other major sleep and training devices that publish into Health. Connecting Apple Health often picks up devices you wouldn't think were supported.

More direct integrations are added regularly, prioritised by what athletes actually use. If a platform you use isn't listed, let us know — fitness-platform support is a moving target.

Question 40

How is my fitness data protected?

Accepted Answer

Your data is stored in encrypted form and accessed only by your own account. Connections to third-party platforms (Strava, Garmin, Oura, etc.) use OAuth — Primed never sees your password for those services, and the access tokens are managed by a secure proxy.

Inside the system, fitness data is used only to power your coaching. It does not get pooled with other athletes' data in a way that could identify you, and we don't move it through advertising or analytics pipelines.

You can disconnect any source at any time to stop further sync. For providers that support OAuth revocation (Strava, Oura, and most others), the token is revoked automatically; a few — Garmin in particular — also need a manual disconnect inside their own service to fully cut access.

Question 41

What happens when I connect Apple Health?

Accepted Answer

Apple Health is read-only. Primed reads workouts, heart rate, sleep, HRV, and resting heart rate where you've allowed it — and never writes anything back to your Health database.

iOS owns the permissions. You choose exactly which data types to share when you connect, and you can change that any time from iOS Settings → Privacy & Security → Health → Primed. The app can't show toggles that override the system; it just reflects whatever you've chosen there.

If you turn off a data type later, the coach loses that signal but keeps working with whatever's left. Granular control sits with you.

Question 42

How quickly does new data show up after a workout?

Accepted Answer

Most sources push data shortly after a session syncs to their cloud — Garmin and Oura send webhooks, so the coach typically sees a new ride or last night's sleep within a few minutes of the source app receiving it.

Apple Health updates when the iPhone next opens Primed (or in the background, when iOS allows). Strava pulls happen on a regular interval and on app launch.

If something looks missing, opening the app forces a refresh. Long-running ingestion jobs send a silent notification when they finish, so you don't have to keep checking.

Question 43

What if my platform isn't supported?

Accepted Answer

Apple Health is the bridge for a lot of devices that don't have direct Primed integrations — Whoop, Polar, Suunto, Wahoo, Coros, and most major sleep trackers all surface their data through it. Connecting Apple Health often picks up devices you wouldn't think were supported.

If your platform doesn't go through Apple Health and isn't natively connected, tell us. Direct integrations are added on a rolling basis, weighted by what athletes actually use.

In the meantime, manual upload of FIT or TCX files isn't currently supported — the system is built for live data, not after-the-fact entry.

Question 44

How does pricing work?

Accepted Answer

Primed uses Apple In-App Purchase for all subscriptions on iPhone and Mac. Apple handles billing, currency, taxes, family sharing, and refunds — we never see your card.

There are three tiers: a 24-hour guest session (no account, no payment), a Free account (all your data, plans, dashboard — no chat), and a Pro subscription that adds the AI coach chat and unlocks the full feature set.

Exact pricing is shown inside the app at the point of purchase, in your local currency. Subscriptions can be managed at any time from your Apple ID settings.

Question 45

What's the difference between Free and Pro?

Accepted Answer

Free covers the everyday picture: connect supported data sources, follow a generated plan, see daily readiness, browse your activity history, and view long-term load and recovery trends.

Pro is where Primed becomes a coach rather than a dashboard. It adds the AI coach chat, the race-and-event calendar with A/B/C priority targets, plan adjustments and regenerations against those events, and the longer-term coaching memory and adaptive plan logic. Pro also gets priority access to new features as they roll out.

You can move between Free and Pro at any time without losing your data.

Question 46

How do refunds and cancellations work?

Accepted Answer

Refunds are handled by Apple, not by us. You can request one from your iPhone (Settings → Apple ID → Subscriptions) or directly from reportaproblem.apple.com — most are reviewed within a few days.

Cancelling a subscription stops future renewals; you keep Pro features until the end of the period you've already paid for.

If Apple grants a refund, we honour the outcome immediately on the next sync — your account drops back to Free without you having to do anything else.

Question 47

What happens if my subscription lapses?

Accepted Answer

Your account doesn't disappear. Pro features pause — chat is no longer available — but your account, history, plans, and connections all stay intact.

When you re-subscribe, Pro features come back instantly and the coach picks up with full context: the plan you were on, your recent training, and any chat history you'd built up.

You can switch between Free and Pro as often as you like; we don't penalise you for it.

Question 48

Can I use Primed on multiple devices?

Accepted Answer

Yes. Primed runs on iPhone, iPad, and Mac, and your data is tied to your Apple ID and account — sign in on any of them and you see the same plans, history, and coach state.

iPhone is currently the primary client and the only one with native Apple Health support. The Mac app is built for the desk: a resident dashboard with sidebar navigation, keyboard shortcuts, and a chat history popover for longer conversations.

Subscriptions follow your Apple ID and family sharing rules, so you don't pay twice to use Primed across your own devices.

Question 49

How do I sign in?

Accepted Answer

Primed uses Auth0 for sign-in, with Apple and email options. If you started in a guest session, your sign-up converts the guest into a real account — connections, plan, and any progress carry across without you having to set it all up again.

Sign-in is shared across iPhone, iPad, and Mac, so once you're signed in on one device the others pick up the same account on next launch.

Question 50

What if I switch Apple ID or lose access to mine?

Accepted Answer

Your Primed account is identified by your sign-in, not your Apple ID. If you change Apple ID, sign in to Primed with the same email or Apple sign-in method you used originally and your account will be there.

Your subscription is a different story — it lives on the Apple ID that purchased it. If you've moved Apple IDs, you'll need to either restore the subscription on the original Apple ID, use Family Sharing, or start a fresh subscription on the new one. We can help reconcile billing if anything looks off.

If you've genuinely lost access to your sign-in account, email support@beprimed.ai with as much detail as you can — we'll work with you to recover access where it's safe to do so.

Question 51

How do I get help?

Accepted Answer

Email support@beprimed.ai. It's a small team and we read everything — bug reports, feature requests, billing questions, integration weirdness. Real demand from real athletes shapes the order we build things.

If you've hit something that looks broken, including the version of the app and a brief description of what you were doing helps us reproduce it quickly.

Question 52

Is Primed in beta?

Accepted Answer

Primed is shipping to real athletes today, and the core coaching loop — connect your data, get a plan, follow it, talk to the coach — is in regular daily use. Some surfaces are still being polished and new integrations are being added on a rolling basis.

Pro subscribers get priority access to new features as they roll out, and we tend to communicate clearly when something is experimental versus settled. You'll know which is which.

If you'd like to be involved more directly in early features, get in touch.

Question 53

Is there a Mac app?

Accepted Answer

Yes — Primed has a native Mac app, built as a resident coaching dashboard rather than a transient companion. Single window, sidebar navigation, comfortable to leave open all day with your training context in view.

It signs in with the same Apple ID and account you use on iPhone, and your plans, history, and coach memory all stay in sync. Apple Health doesn't exist on Mac, so recovery and HealthKit-only data are read on iPhone and surface on Mac through your account.

iPhone remains the primary client. Mac is for the desk — long sessions of plan review, chat, or analysis.

Question 54

What does the Mac app offer that iPhone doesn't?

Accepted Answer

A few things that make sense on a desktop. Keyboard shortcuts move you around faster than tapping: ⌘1 Coach, ⌘2 Chat, ⌘3 Activities, ⌘4 Events, ⌘, for Settings, ⌘⌃R to reset window size. The sidebar shows your subscription state at a glance.

Settings on Mac use a native form layout that's denser than iOS — easier to skim a lot of preferences at once. Window size and position persist across launches.

It's the same product, tuned for the desk. Anything you do on Mac syncs straight back to iPhone.

Question 55

Does Primed have widgets?

Accepted Answer

Yes — Primed ships Home Screen and Lock Screen widgets on iPhone, so today's session, readiness state, and the next event sit a glance away without opening the app.

Widgets refresh on the system's normal schedule and reauthenticate quietly in the background, so they keep working even if your sign-in token expires.

Widgets are read-only — for chat or any change to your plan, tap through into the app.

Question 56

Does Primed work offline?

Accepted Answer

The app is designed for connected use — coaching decisions need fresh data — but it degrades gracefully when you're offline. Your most recent plan, activities, and readiness state stay visible from local cache, so you can still see what today's session is on a flight or on a remote ride.

Chat and plan regeneration need a connection. If you fire one off and lose signal, the request resumes once you're back online.

Activity and recovery data sync as soon as your phone or watch is back on the network — there's no manual refresh dance to do.

Question 57

Will there be an Android or web app?

Accepted Answer

Primed is currently Apple-only — iPhone, iPad, and Mac. There's no committed timeline for Android or a full web app right now.

The website you're reading covers the marketing, blog, FAQ, and beta-access flow, and we'll keep extending it where it makes sense — but the coaching product itself runs as a native client.

If Android matters to you, let us know at support@beprimed.ai. Demand shapes priority.

Question 58

Do you share my data with third parties?

Accepted Answer

No. Your fitness data is used solely to provide your coaching and insights. It's not sold to advertisers, not shared with data brokers, and not surfaced to other Primed users.

Aggregate, fully de-identified statistics may inform how the system improves over time — for example, how often a given training pattern produces a given outcome — but those aggregates don't include anything that could be traced back to an individual.

If you ever want a copy of your data exported, or your account deleted along with everything in it, that's a supported request and the team will handle it.

Question 59

Is my data used to train AI models?

Accepted Answer

No. Your activities, recovery data, conversations with the coach, and personal profile are not used to train any third-party AI model. Primed uses providers like OpenAI, Anthropic, and Google under data-processing agreements that explicitly prohibit using your inputs for their public model training.

We may use fully de-identified, aggregate signals to improve our own coaching logic — for example, how often a particular training pattern produces a particular outcome — but never raw, attributable data.

If you'd like to verify the specifics, our Privacy Policy spells out the providers in use and the contractual restrictions in place.

Question 60

Where is my data stored?

Accepted Answer

Your account, plans, activities, and chat history are stored in Google Cloud, with primary infrastructure in regions chosen for reliability and proximity to most of our users. Connections to Strava, Garmin, Oura and other sources flow through a secure proxy rather than being stored at those providers.

We use industry-standard encryption in transit and at rest, and access is restricted to the systems that need it to deliver coaching. AI inference happens at our model providers (OpenAI, Anthropic, Google) under data-processing agreements.

If you have specific data-residency requirements — for instance for an enterprise team — get in touch and we'll talk you through what's possible.

Question 61

Can I see what data Primed holds about me?

Accepted Answer

Yes. Email support@beprimed.ai with a data-access request and we'll prepare an export covering your account, profile, plans, activity history, and connection metadata. Standard turnaround is up to 30 days, in line with our Privacy Policy.

Most of what's there is the same data you can already see inside the app — but a single export is the easiest way to take it with you, share it with a coach, or audit what's stored.

If you spot anything that looks wrong, let us know and we'll correct or remove it.

Question 62

How do I delete my account?

Accepted Answer

From Settings → Privacy in the app, choose Delete My Data. The flow is deliberately two-step: first we explain what gets removed and what's retained for compliance, then we ask you to confirm by typing DELETE.

Deletion removes your activities, health data, profile, settings, and connected-service authorisations — including OAuth tokens to Strava and Oura, which we revoke automatically. Garmin requires a manual disconnect from your Garmin Connect account; we'll point you to the right place.

A small amount of data is retained: billing records (for tax compliance) and aggregated usage logs with no personal information (90-day retention). Everything else is gone.

Question 63

Do you use App Tracking Transparency or advertising SDKs?

Accepted Answer

No. Primed declares no tracking in its App Privacy declaration and never shows the iOS App Tracking Transparency prompt. We don't embed advertising SDKs, attribution SDKs, or cross-app identifiers.

The only first-party telemetry we collect is anonymous app health and usage signals (crash reports, performance), and that's opt-in.

If you want to verify any of this, the App Store privacy details and our published Privacy Policy spell out exactly what we collect and why.

Question 64

Can I opt out of analytics?

Accepted Answer

Yes, on both the website and in the app. On the website, the cookie banner lets you reject non-essential analytics; you can revisit that choice any time via Cookie Preferences in the footer.

Inside the app, the first launch asks whether you'll share anonymous crash and analytics data, and you can change your mind later from Settings. Turning it off stops us from collecting that telemetry from your device.

Opting out doesn't change anything about how your fitness data is used — that's never part of analytics in the first place.

Frequently asked.

Getting started

Training & adaptation

Recovery & readiness

Metrics & methodology

Coach & chat

AI & models

Activities & history

Events, races & exports

Data & integrations

Subscription & access

Account & support

Platforms

Privacy, security & deletion