Terms of Service

Primed is a product of Recommendation Ventures Pty Ltd (ABN 53 121 562 794) trading as Primed Technologies.

This Agreement governs your use of the Primed application, website, and related online services (collectively, the “Services”), provided by Recommendation Ventures Pty Ltd (“Company”, “we”, “our”, “us”).

By downloading, installing, or using Primed, you agree to this Agreement. If you do not agree, do not use the Services.

You must be legally capable of entering into this Agreement.

If you are under 18 years of age, you may only use the Services with the consent and supervision of a parent or legal guardian. If you are a parent or legal guardian who permits someone under 18 to use the Services, you are responsible for their use of the Services and their compliance with this Agreement.

We grant you a limited, non-exclusive, non-transferable and revocable licence to download, install and use the Primed application and access the Services in accordance with this Agreement and any applicable subscription or feature limitations.

This licence does not transfer ownership of the Software or Services.

If you download the Primed application from the Apple App Store, your use of the application is also subject to Apple's Standard Licensed Application End User License Agreement, where applicable.

You may not:

• Copy, modify, or distribute the Software or Services.
• Reverse-engineer, decompile, or attempt to access source code.
• Rent, lease, sell, or sublicense the Services.
• Use the Services for unlawful purposes or to build competing products.
• Exceed subscription limits or bypass access controls.

Some features of the Services require you to create or sign in to an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

We may suspend or terminate accounts where reasonably necessary to protect the Services, comply with legal obligations, or where this Agreement has been materially breached.

Some features of the Services may require a paid subscription.

Subscription pricing, billing frequency and available plans are presented at the time of purchase.

Subscriptions purchased through the Apple App Store are billed and managed by Apple and are subject to Apple's applicable terms and policies. App Store subscriptions may be managed or cancelled through your Apple account settings.

Except where required by law, refunds for App Store purchases are handled by Apple.

Failure to maintain an active subscription may result in certain features becoming unavailable.

Primed collects and processes fitness, activity, recovery, sleep and related information that you provide or authorise us to obtain from connected services and devices.

Depending on the feature being used, information may be stored on your device and on systems operated by us or our trusted service providers.

Primed may connect to connected devices and third-party services authorised by you.

Information received from connected services may be combined, normalised, deduplicated and analysed to generate training, recovery and wellness insights.

When you use AI-powered features, relevant information may be securely processed by our AI service providers in order to generate responses and deliver functionality within the Services.

We also collect technical, operational and usage information reasonably necessary to operate, secure, maintain and improve the Services.

Our collection, use, disclosure and storage of personal information is described in our Privacy Policy.

The Services may integrate with or depend upon third-party products and services, including health platforms, wearable devices, AI providers and payment providers.

We do not control these third-party services and are not responsible for their availability, accuracy, security or ongoing operation.

Your use of third-party services remains subject to the terms, conditions and privacy policies of the relevant provider.

Changes to, or discontinuation of, third-party services may affect the functionality of Primed.

We aim to provide reliable and secure Services but do not guarantee that the Services will always be available, uninterrupted, error-free or compatible with every device or third-party service.

We may modify, suspend or discontinue features from time to time in order to improve the Services, comply with legal requirements or respond to changes in third-party platforms.

All rights in the Software, Services, and related content remain with the Company and its licensors. No ownership rights are transferred to you.

We may suspend or terminate your access if you breach this Agreement. You may stop using the Services at any time. Upon termination, you must cease all use of the Software and Services.

You may request deletion of your account in accordance with the options provided within the Services or by contacting us.

Deletion of your account and associated personal information will be handled in accordance with our Privacy Policy and any legal obligations that require us to retain certain information.

Deleting your Primed account does not delete information held by connected devices and third-party services authorised by you.

The Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

While we endeavour to provide accurate and useful information, we do not warrant that the Services or any content, recommendations or AI-generated responses will be complete, accurate, reliable or suitable for your particular circumstances.

AI-generated insights may contain inaccuracies or omissions and should be used as one source of information only. You remain responsible for your own decisions regarding training, recovery, health and wellbeing.

Nothing in this Agreement excludes any rights or guarantees that cannot be excluded under applicable law.

The information provided through the Services, including AI-generated insights, should not be relied upon as a substitute for advice from appropriately qualified healthcare or fitness professionals.

Always seek the advice of a qualified healthcare professional before making significant changes to your training, exercise, nutrition or health-related activities.

If you believe you are experiencing a medical emergency, contact your doctor or emergency services immediately.

Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, statutory right or other remedy that cannot lawfully be excluded or limited under the Australian Consumer Law or any other applicable legislation.

Subject to any rights that cannot lawfully be excluded, and to the maximum extent permitted by law, Recommendation Ventures Pty Ltd is not liable for any indirect, incidental, consequential, special or exemplary loss or damage arising from your use of the Services.

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by applicable law.

This Agreement is governed by the laws of Western Australia, Australia.

We may update this Agreement from time to time.

Where changes are material, we will provide reasonable notice through the Services, our website, email or another appropriate method.

The updated Agreement becomes effective from the date it is published or the date specified in the notice. Continued use of the Services after that date constitutes acceptance of the updated Agreement.